Although uncommon occasionally situations may arise where returns are required and we aim to make this process as easy as possible.
On the rare occasion if a product is damaged or faulty on arrival, the first step is for you to contact us with a detailed description of what the problem is so that we can resolve the issue for you.
NB: Any items returned without prior contact may be refused and returned to you.
If your order has been damaged prior to receipt and shipping insurance has been applied we will replace items according to our discretion, with either a replacement or refund.
Please keep the damaged goods until you have discussed with us what we are going to do.
Products must be returned within seven (7) days of receiving goods.
Please choose carefully. We do not give refunds if you simply change your mind or make a wrong decision.
We have the right to refuse any claims we don’t believe are genuine.